1. Written authorisation for return of publications must be obtained from IHS. This will usually be in email form, send your request to emeastore@ihs.com
2. No returns will be accepted after 60 days from the invoice date except where the item is found to be defective.
3. Any goods damaged in transit from us may be returned for refund or replacement within 30 days of the invoice date.
4. Returns must be shipped prepaid. We recommend that you use a traceable method for valuable items. We will refund a reasonable amount of return postage if the item is returned to us through our error.
5. A handling charge of 20% of invoice value will be applied to all credits for return of unwanted goods unless defective or damaged in shipment.
6. Return of photocopied documents cannot be accepted unless defective.
7. Return of firm order items cannot be accepted. You will be advised if an item is firm order at the time of ordering.
8. A copy of the dispatch note should accompany all returns.
|